Thank you for shopping with Vale Forever. We want you to be satisfied with your purchase, but if you encounter any issues, this Return & Refund Policy explains your rights and our procedures.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
We accept returns only under specific conditions. To be eligible for a return:
- The item must be defective, damaged, or incorrect
- You must notify us within 24 hours of delivery
- The item must be unused, unworn, and in original packaging
- Proof of purchase (order number or receipt) is required
We do not accept returns for items that are used, washed, or damaged after delivery by the customer.
2. Reporting an Issue
If your product has any issue, you must contact us within 24 hours after delivery.
When reporting a problem, please include:
- Your order number
- Clear photos or videos of the issue
- A brief description of the problem
Failure to report within this 24-hour window may result in your request being declined.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Items without original packaging
- Products showing signs of use or wear
- Items reported after 24 hours of delivery
- Sale or discounted items (unless defective)
4. Return Process
Once your return request is approved:
- We will provide instructions for returning the item
- You must ship the item back within the given timeframe
- The item will be inspected upon arrival
Please note that customers may be responsible for return shipping costs unless the item is defective or incorrect.
5. Refund Policy
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- A minimum processing fee of $25 will be deducted from the total refund amount
This processing fee covers handling, inspection, and logistics costs.
6. Exchange Policy
We offer exchanges only for:
- Defective items
- Incorrect items sent by us
If you wish to exchange an item, please contact us within the 24-hour reporting period.
7. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank
- Processing times may vary depending on your financial institution
If you still need help, please contact us.
8. Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Report the issue within 24 hours
- Provide photo or video evidence
We will review your case and may offer:
- A replacement
- An exchange
- A partial or full refund (after deduction of processing fee if applicable)
9. Order Cancellations
Orders can only be canceled within 24 hours of placing the order. After this period, orders may already be processed and cannot be canceled.
10. Contact Us
If you have any questions or need assistance, feel free to contact us:
- Email: support@officialvaleforever.com
11. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.