Thank you for shopping with Vale Forever. We are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and related procedures.
By placing an order on our website, you agree to the terms described below.
1. Order Processing Time
All orders are processed within 2–5 business days after payment is successfully completed. Orders are not processed or shipped on weekends or public holidays.
In case of high demand, sales events, or unforeseen circumstances, processing times may be slightly delayed. If there is a significant delay in processing your order, we will notify you via email.
2. Shipping Methods and Delivery Time
We offer two shipping options to meet your needs:
Standard Shipping
- Estimated delivery time: 15 to 25 business days
- This option is cost-effective and suitable for customers who are not in a hurry.
Express Shipping
- Estimated delivery time: 7 to 15 business days
- Faster delivery for customers who want their orders sooner.
Please note that delivery times are estimates and may vary depending on your location, customs processing, and external factors beyond our control.
3. Shipping Charges
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
4. International Shipping
We ship to multiple countries worldwide. However, international shipments may be subject to:
- Customs duties
- Taxes
- Import fees
These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking your country’s import policies before placing an order.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment in real-time.
Please allow a few days for the tracking information to update after your order has been dispatched.
6. Delays and Unexpected Issues
While we strive to meet our estimated delivery times, delays may occur due to:
- Customs clearance procedures
- Weather conditions
- Carrier delays
- High seasonal demand
Vale Forever is not responsible for delays caused by third-party shipping services or customs processes. However, we will do our best to assist you in tracking and resolving any issues.
7. Incorrect Address
It is the customer’s responsibility to provide accurate shipping information. If an incorrect or incomplete address is provided:
- We may not be able to deliver your order
- Additional shipping charges may apply
If you realize there is an error in your shipping details, please contact us immediately. We cannot guarantee changes once the order has been shipped.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is marked as delivered but you have not received it:
- Check with neighbors or your local delivery office
- Contact the shipping carrier directly
We will assist you where possible but cannot guarantee refunds or replacements in such cases.
9. Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
We will review your case and arrange a replacement or refund where applicable.
10. Contact Us
If you have any questions about your order or our shipping policy, feel free to contact us:
- Email: support@officialvaleforever.com
11. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.